How can I pay?
We will ask for a small deposit through PayPal or SumUp. The remaining amount can be paid cash or by card at the end of the tour.
What is your cancellation policy?
The tour or the deposit, minus bank fee, is only refundable if the cancellation is done 14 or more days before date of tour. No refund for later cancellation.
How many people are there on a tour?
Our tours are private and customized. The ideal number is 5/6 but sometimes we have lager families.
Do I need to make reservations for the museums?
We will send you the correct link and entry times so you can buy the tickets direcly. It is easy!
Can I combine the tours?
It is possible to combine multiple tours.
On which days are tours available?
Every day, rain or shine. Keep in mind that most State Museums are closed on Monday.
At what time do tours start and how long are they?
Generally speaking our preferred time is 9,00 am and 2,00 pm for the afternoon tour, but during the summer months we highly advise to start earlier in the morning.
Do you offer discounts?
We are happy to give a 10% discount if two or more tours are booked.
Is it possible to enter the Cathedral with no tickets?
It is but the line is prohibitive. In the unlikely event that the line is short, we would be happy to enter with you during the tour.
Is it possible to enter the Cathedral (Duomo) with one of the Duomo Passes?
There are 3 different Passes and you can enter the Cathedral with each of them. It is not a skip the line ticket, but the line is much shorter than the free entrance, especially in the afternoon.
Is it possible to enter any site of the Duomo complex with backpacks?
No backpacks allowed. A cloakroom service is available beside the Opera del Duomo museum.
It is possible to climb the Dome?
The only ticket that enables you to access the dome is the Brunelleschi Pass.
Is it possible to enter the Uffizi Gallery with backpacks?
It is not possible to enter with backpacks but there is a cloakroom on the ground floor.
Is it possible to take pictures inside museums?
Yes, but without flash.
Are passports required to enter museums?
Please have a photo or a copy of all your passports at hand. Young adults under 18 will be asked for proof of age.
Are earphones mandatory inside museums?
Yes, but only for groups of 4 people and up. We will reserve and pick them up for you.